Click below for the DOT written response citing United in violation of the ACAA on 2 counts. It provides a “warning” to United but no enforcement action. With respect to United placing the accessible logo on a lavatory that is not accessible, the DOT stated that “the carrier may be acting in an unfair and deceptive manner…
This is an amazing step, Jim. But simply the tip of the iceberg. Airlines have been given a free pass and allowed to create a physical presence wherein those who are ambulatorily challenged, requiring assistance on the ground or Inflight through regulation and in practice.
You’ve exposed UAL, but the list is lengthy. Congress needs to step up and force aircraft manufacturers and the carriers to provide safe wheelchairs to allow transport down the aisles. This is a first step, only. Unfortunately, the lavatories are actually becoming smaller creating an intolerable situation. It is impossible to access lavs on all single and dual aisle aircraft. Period.
Well done, James. Well done …