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Wheelchair Accessibility Comments

  • Hotel Penn  is huge with 1,700 guestrooms. It’s located directly across the street from Penn Station and Madison Square Garden and is very wheelchair accessible although there are a couple challenges.
  • The entrance has 5-6 steps but there’s a easy ramp and “most” hotel common areas are step free.
  • There are 25 wheelchair accessible rooms and all have roll-in showers. The hotel’s accessible rooms include their classic budget rooms as well as renovated Penn 5000 Club Rooms. There’s a mixture oF king and queen beds. The rooms are quite spacious at 300-400 sq. ft. The classic budget rooms have a bit more space.
  • All accessible rooms have roll-in showers and some (not all) have attached pull-down bench seats. Temporary shower chairs are available in the other rooms.
  • Surprisingly, this huge hotel has no restaurants or bars, only a coffee shop which also offers pastries. Restaurants and bars are located across the street and reasonably nearby.
  • There is a hotel accessible restroom located on the 18th floor and it’s accessible via elevator.
  • WARNING: There is no accessible restroom on the lobby level. WARNING: The hotel has a basement level which includes a wheelchair accessible restroom and various meeting rooms. To access the basement restroom or these meeting rooms, you must use a dreaded small hydraulic WC lift. Painful!
  • The Penn Plaza Pavillion is on the main lobby level and is accessible.
  • Valet and self parking is available.
  • JIM’S NOTE: It’s nearly impossible to speak via phone to the front desk or a real live person. Very frustrating. That all said, the hotel is priced well and is wheelchair accessible.

Hotel Overview Accessibility

Step Free Entrance

Wide Doorway Entrance

Relatively Flat Entrance

Common Areas Step Free

Accessible Restroom in Hotel Lobby

Hotel Guest Room Accessibility

I Booked a WC Accessible Room

Wide Clearance Around Bed (min 36 inches)

Hotel Bathroom Accessibility

Step Free Access

Wide Clearance to Shower & Toilet (min 36 in)

RI Shower has Pull-Down Bench Seat

RI Shower has Removeable Bath Chair

Dining Accessibility

Accessible Breakfast Room

Parking Accessibility

Self Parking Availability

Valet Parking

Additional Details

  • WJAR Rating:3
  • Hotel Star Rating:2
  • Hotel Quality Star Rating:2.8
  • Total # of Hotel Rooms:1700
  • # of W/C Accessible Guestrooms:25
  • # of Rooms with Roll-in Showers:25
  • Estimated Price:$106